Contact information
Neaves Creative Works LLC
Last updated: 10/16/2026
How to Reach Us
We’re here to help with questions about your order, our products, or our policies.
Email (Recommended)
hello@NeavesCreativeWorks.com. Email is the best way to reach us. We respond as quickly as possible, typically within 1–2 business days.
Voicemail
253-765-8436. You may leave a voicemail at this number. Please include your name, order number, and a brief description of your question. Voicemails are checked regularly, and responses are sent by email.
What We Can Help With
We can assist with:
- questions about products
- order status
- tracking issues
- reporting damaged, defective, misprinted, or incorrect items
- questions about our policies
For claims, please follow the instructions in our Returns & Refunds Policy.
What We Cannot Change
Because all items are made to order:
- we cannot cancel orders once placed
- we cannot change shipping addresses after checkout
- we cannot modify items after checkout
Please review your order carefully before submitting it.
Response Time
We respond during business hours, Monday–Friday, excluding holidays. During peak season (mid-November through December), response times may be slightly longer.
Harassment & Misuse
We treat all customers with respect and expect the same in return. Harassing, threatening, or abusive messages may result in limited communication or refusal of service.
Questions?
Email us anytime at hello@NeavesCreativeWorks.com.