Refund policy
Neaves Creative Works LLC
Last updated: 10/25/2026
Made After You Order
Every item from Neaves Creative Works is made after you place your order. Because nothing is made ahead of time or kept in stock, we cannot accept returns or exchanges for:
- size or fit
- color differences between your screen and the final product
- buyer’s remorse or change of mind
If your item arrives damaged, defective, misprinted, or wrong, our Limited Warranty below covers it.
Please review all product details and size charts before placing your order.
Contact Us First
If there’s a problem with your order, email hello@NeavesCreativeWorks.com before doing anything else. We review every claim, and only approved claims under our Limited Warranty are eligible for a replacement or refund.
Please don’t send anything back unless we ask you to. Items mailed to us without our instructions can’t be accepted or refunded.
Limited Warranty: Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, misprinted, or you receive the wrong item, we will resolve the issue.
Please email hello@NeavesCreativeWorks.com within 30 days of delivery with:
- your order number
- a clear photo of the issue
Once your claim is approved, we will send a free replacement.
If a replacement is not possible, we will refund the item to your original payment method.
Minor variations in color, size, and print placement are normal with print-to-order items and are not considered defects.
Missing Items
If your order contains multiple items, they may ship separately and arrive on different days.
Please check your tracking emails before reporting a missing item.
Lost Packages
If tracking shows your package hasn’t been delivered, please check with your local post office first, since they can sometimes locate it. If it still can’t be found, email hello@NeavesCreativeWorks.com within 30 days of the estimated delivery date with your order number.
If the carrier confirms the package is lost, you’ll receive a free replacement.
If tracking shows your package was delivered, but you can't find it:
- check with neighbors
- check with your local carrier
- check common delivery areas
We cannot replace or refund packages marked as delivered. You may file a claim with the carrier.
Wrong or Incomplete Addresses
If a package is returned due to:
- an incorrect or incomplete address
- failure to pick up the package
We will notify you by email.
You may pay to have the item reshipped.
If we do not receive a response within 14 days, the item will be donated, and the order will not be refunded.
Orders returned due to address errors cannot be refunded.
Cancellations
Because each item is printed to order, we cannot cancel orders once placed.
Exceptions:
- If we cannot ship your order within the timeframe stated in our Shipping Policy, you may cancel for a full refund.
- If we must cancel an order due to our error, we will refund your payment.
Refunds
Approved refunds will be issued to your original payment method.
Your bank may take 5–10 business days to process the credit.
What We Can’t Return or Refund
Our Limited Warranty above covers items that arrive damaged, defective, misprinted, or wrong. We can’t return or refund items for any other reason, including:
- size, fit, or color differences from your screen
- change of mind
- items sent back without contacting us first
- packages marked as delivered by the carrier
- packages returned due to an incorrect or incomplete address
- minor color or print variations
- damage caused after delivery
Your Rights
Nothing in this policy limits your rights under applicable U.S. or Washington State consumer protection laws.
Questions?
Email us at hello@NeavesCreativeWorks.com.